Mission

North Fulton Hospital, in conjunction with our medical staff, will provide quality, cost effective healthcare to our patients in a kind, caring, and respectful environment.

Vision

North Fulton Hospital will distinguish itself as a leader in redefining health care delivery and will be recognized for the passion of its people and partners in providing quality, innovative care to the patients it serves in our community.

Tenets

• Meet the needs of each and every patient, whose care is our primary purpose and mission.
• Maintain and enhance cooperative relationships with physicians to better serve the health care needs of our communities.
• Forge strong partnerships with those who share our values.
• Achieve standards of excellence which become the benchmark of industry practices.
• Use innovation and creativity to identify and solve problems.
• Apply quality management and leadership principles to foster continued employee development.
• Treat each other, our patients and our partners with respect and dignity.
• Hold integrity and honesty as our most important principles and perform at all times at the highest ethical standards.
• Achieve a competitive return for our investors.
• Strive for improvement day in and day out in everything we do.

Organizational Values

1. Service: We will exceed our customers' expectations as measured by patient and physician satisfaction survey scores by providing quality, cost-effective service while demonstrating a caring attitude that results in a positive outcome.

2. Quality: We will "lead the way" in meeting our community's health care needs as measured by improvements in clinical outcomes through a caring team committed to quality, integrity and respect for our customers.

3. Finance / Cost: We will improve our financial position and yield a positive return on shareholders' equity as measured by earnings growth, operating expense per unit reductions, and cash collections percentage of revenue through a commitment to fiduciary stewardship.

4. People: We will exceed our employee's expectations as measured by employee satisfaction surveys and employee turnover by fostering an environment committed to an informed, caring, respectful work force that supports integrity and individual self-worth.

5. Growth: We will grow hospital volumes through innovation and product development in an environment that promotes strategic thinking.